David Loureiro is Collections Manager at FCS. Dave is an experienced Collections Manager with proven success implementing and improving collection procedures and action plans to facilitate the timely recovery of debt from a broad range of consumers, including identifying and executing hardship claims.
Over the last 15 years, David’s knowledge has enabled him to be effective when developing highly effective strategies around collections. All strategies are built around compliance and efficiencies to ensure a strategy that will drive results.
Some of David’s major career highlights include:
Effectively managing a portfolio of up to 9,500 accounts, generating multi-millions of dollars in revenue.
Planning and directing collection activities to secure assets and analyse/recommend loss opportunities.
Demonstrated empathy when listening to customers’ situations and identifying/executing hardship claims.
Leading by example to build high performing teams, manage performance and achieve agreed SLAs/KPIs.
Ensuring compliance with relevant policies, procedures, legal requirements and ACCC/ASIC guidelines
David’s Background and experience makes him a valued asset within FCS, his knowledge, experience and efforts have helped build FCS.